Call Us : 425-822-3131
Monday - Friday 8AM - 6PM
24/7 Towing: 425-821-9004
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04/08/10 CUSTOMER LETTER ON FILE
"I just want to thank you again. This was the best experience I've ever had in an Auto Repair shop.
As you know, I live on Whidbey Island, which is a long way from civilization and I've tried most of the repair guys on the island. My 1999 Cadillac Eldorado ETC was desperately in need of major surgery and I could not decide who should due the surgery.
After hearing about Kirkland Transmission on the radio, I decided to go over to Kirkland and have a talk with this "Tony" fellow. WOW! What an attitude! He was one of the most UP guys I've ever encountered. He was friendly, smiled constantly, and exhibited confidence in his talents for repair.
He got your scanner, told me the probable items that could be causing the problems, and gave me a worst case scenario - I was sold. I left the Caddy in Kirkland Transmission's capable hands and they contacted me by phone daily to let me know how the job was progressing. I picked the car up this morning and it runs better than new! They even washed the car. What a guy! I am indeed a happy camper."
Greg S. Whidbey Island, WA
02/14/11 CUSTOMER LETTER ON FILE
"I would like to take this time to thank Kirkland Transmission for there OUT STANDING service to my " OLD " Motor home. Every year I bring it to your shop and the service from your back room and the professional way we are treated is way above and beyond the normal shop. You take the time to discuses matters of safety to the motoring public and bring things to there attention that needs to be addressed. You never sees to amaze my wife and I with your warm smile and love for what you do. Thank you Tony, from the bottom of out hearts for keeping my wife and I safe while on the road. You will always have my business and I will always tell people about our GOOD Experiences from your shop. Thanks again for all you do."
Very Contented Customers
George and Sharrall Jannusch
We were on a family vacation (coming from Oregon) and our van's transmission went out about a mile from our hotel. With AAA's assistance, we got it hauled over to Kirkland Transmission. This was after 8 pm, so of course they were closed. I met with Tony at Kirkland Transmission the next day and he explained what needed to be done, which was more than the vehicle was worth since it was over 11 years old and Blue Booked for less than $1,500 (we had already been considering getting a new car before our vacation anyhow). So, we spent the rest of our vacation shopping for a new car, and Tony was very understanding in regards to us not getting the work done. So why does he rate 5 stars? Because he was also helpful in getting the now-worthless van disposed of, particularly since we were stranded a few hundred miles from home. He helped arrange for a car rental at Enterprise to get us around town shopping for cars, and overall seemed like a very nice guy. Thanks dude!
Scot F. Salem, OR
Personable, friendly neighborhood transmission service shop. They didn't charge me the full diagnosis charge and evened showed me the failing part for my 4wd. Fair price and trustworthy. Highly recommend.
Brad W. Seattle, WA
Great advice over the phone. Didn't push-sell one bit, just helpful and knowledgeable. Saved me lots of money doing so.
Jonny J. Kenmore, WA
I needed to have my transmission serviced for my FX35. I called multiple places and Kirkland Transmission was not the cheapest but seemed to be the best choice. I brought my car in for the service and they were absolutely terrific. I plan on taking my car back to Kirkland Transmission for my next service. They seem very honest and trustworthy.
Craig F. Kirkland, WA
I had them do a complete engine and transmission replacement in my mini van. Very nice dealing with Tony, the shop manager. They came in under my expected costs (which I will not post, it may seem high to many people). They sourced very good parts, rebuilt engine and transmission and had a good combination of quality and value. I am a gearhead but I really did not have time for this job. I am surprised at how well it is running over the past four months. They even cleaned and vacuumed the car. They are very responsive on the phone and kept me updated with several progress reports because it took a week to do the work. One minor quality issue was that they missed tightening some support frame bolts...I had some clunking when cornering on my second day driving the car. But I found the problem myself and tightened them myself. If I had brought it back to them, I have no doubt that they would have found it fast and got it all straightened out for free.
Eric K. Bellevue, WA
The people here have EXCELLENT customer service. They are a AAA approved auto repair shop which is why I went there in the first place. They were very clear in explaining what the problem was and how the repair would work to solve the problem.
Beth F. Seattle, WA
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I really like Kirkland Transmission, it reminds me of one of those auto shops from the 70's that really live and breathe great customer service. They don't believe in nickel-and-diming you to death. I found this place after reading the positive reviews on Yelp. I had just received a crazy cost estimate from the dealer and I wanted a second opinion. After speaking with Tony, I decided to let them rebuild my tranny but there was just one problem insurance company (I have mechanical breakdown insurance) was being beyond difficult. After a full three or four days speaking and arguing with multiple reps, Tony was able to get my insurance company to cut a check for a larger amount than my mother and I could negotiate (keep in mind that we are both darn good negotiators). Their transmission warranties are better than any others than I have seen. If you're looking for a new auto repair place, try this place out. They are nice, fair, and really take pride in their work. I also wanted to note that although transmission is in their name they do so much more.
Tina G. Kirkland, WA
Transmission repair is expensive but they do their best to keep the cost down. Make sure to check their web site for the coupons! They stand by their work and are very friendly... they need coffee in the waiting room, but I won't mark them down for that.
Lance M. Kirkland, WA
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Click above for AAA listing
Click above to read OFF-ROAD Magazine's story highlighting work by Dr. Injector Eastside/Kirkland Transmission in 2010. It's titled 1996 Chevy S-10 Blazer Almighty Dime Project.
Click above to read Parts & People Magazine's story about Kirkland Transmission in 2008. It highlights transmission work, fuel-injection cleaning and old-time barbecues.